Support 1.4.5 - Package not correctly deployed

[KasumiNinja]

I get the following error in the package manager:

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Support 1.4.5 - Package not correctly deployed! Please reinstall the package. 

Reinstalling doesn't work. I see the following error messages in the log. I run Scientific Linux with Selinux disabled.

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Sun Jul 7 19:47:07 2013 	error 	OTRS-CGI-10 	Support-1.4.5: No such file: /opt/otrs/Kernel/Language/es_MX_Support.pm!
Sun Jul 7 19:47:07 2013 	error 	OTRS-CGI-10 	Support-1.4.5: No such file: /opt/otrs/Kernel/Language/de_Support.pm!
Sun Jul 7 19:47:06 2013 	error 	OTRS-CGI-10 	Can't write '/opt/otrs/Kernel/Language/es_MX_Support.pm': Permission denied
Sun Jul 7 19:47:06 2013 	error 	OTRS-CGI-10 	Can't write '/opt/otrs/Kernel/Language/de_Support.pm': Permission denied
Sun Jul 7 19:47:02 2013 	error 	OTRS-CGI-10 	Support-1.4.5: No such file: /opt/otrs/Kernel/Language/es_MX_Support.pm!
Sun Jul 7 19:47:02 2013 	error 	OTRS-CGI-10 	Support-1.4.5: No such file: /opt/otrs/Kernel/Language/de_Support.pm!
Sun Jul 7 19:46:53 2013 	error 	OTRS-CGI-10 	Support-1.4.5: No such file: /opt/otrs/Kernel/Language/es_MX_Support.pm!
Sun Jul 7 19:46:53 2013 	error 	OTRS-CGI-10 	Support-1.4.5: No such file: /opt/otrs/Kernel/Language/de_Support.pm!

[jojo]

change permissions of /opt/otrs/Kernel/Language manually and reinstall again

[KasumiNinja]

change permissions of /opt/otrs/Kernel/Language manually and reinstall again

Thanks for the help, what should the permissions be? I'll also file a bugreport since this happens on a clean install with the rpm file form the website.

Update
The bug report is here:
http://bugs.otrs.org/show_bug.cgi?id=8969

[KasumiNinja]

What are the correct permissions for /opt/otrs/Kernel/ on centos/red hat/scientific Linux? Should Apache also have write permissions?

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ls  -l /opt/otrs/Kernel/
total 72
drwxrwxr-x  3 otrs apache  4096 jul  7 18:06 Config
-rw-rw-r--  1 otrs apache  4099 jul  7 18:30 Config.pm
-rw-rw-r--  1 otrs apache  4091 jun 14 07:32 Config.pm.dist
drwxrwxr-x 35 otrs apache  4096 jul  7 18:30 cpan-lib
drwxrwxr-x  7 otrs apache  4096 jul  7 18:06 GenericInterface
drwxr-xr-x  2 otrs apache  4096 jul  7 18:06 Language
-rw-rw-r--  1 otrs apache 14534 jun 14 07:32 Language.pm
drwxrwxr-x  2 otrs apache  4096 jul 10 20:08 Modules
drwxrwxr-x  3 otrs apache  4096 jul 10 20:08 Output
drwxrwxr-x  3 otrs apache  4096 jul  7 18:06 Scheduler
-rw-rw-r--  1 otrs apache 10588 jun 14 07:32 Scheduler.pm
drwxrwxr-x 30 otrs apache  4096 jul 10 20:08 System

[wurzel]

Hi,

there is a bug open http://bugs.otrs.org/show_bug.cgi?id=8969 perhaps it helps you.

For permissions read manual for otrs.SetPermissions.pl

Florian