In OTRS ITSM change management we have changes with different status , and we can change the state of a change either by workorders or manually editing the change . I want to know is it possible that only change manager can change state from pending approval to approved state by manually editing the change and then the rest of the states can be change by changer builder or this change manager.
Is this can be done ?
OTRS ITSM Change State
Moderator: crythias