ITSM: Free Text Fields[SOLVED]

[nbacon]

Hello,

I have added a free text field to a Work Order (Ref ID #), but it is showing as a dropbox and I need it to be a text box which the builder can populate freely. I cannot find anything in the documentation on how to accomplish this.

This forum article touches on it, but still doesn't clearly answer how to do it.

viewtopic.php?f=62&t=6512&start=0

Can anyone help?

Thanks!

[jj99]

you need not to enable freekeytext , just enable freetextkey without value; just leave it empty

[nbacon]

I apologize, but I still can't get it to work.

I would like this result:

TFS Ref ID: ________


I have these options:

WorkOrderFreeKey1
Key:
Content:
WorkOrderFreeText1
Key:
Content:


Are you saying that I should leave "FreeText" disabled and only populate the KEY and CONTENT values under "FreeKey"? I've tried that and it's not working......

Thanks

[nbacon]

Ok, I've figured it out. Thank you for the response!!! Are you aware of any way to shorten the field to 20 characters? =)

[jj99]

i think u need to work with templates and do something like $QData{"Name","20"}.

[nbacon]

Ok, thanks again. It's functional, so I think I'll just leave it as is.