AJAX error when selecting queue - ticket creation

[GabrieL]

Hello all!

I have just upgraded from OTRS 3.0.10 to 3.2.8. I used to run it in Windows + Apache, but now I run it with Windows + IIS

There was no guide on the internet on how to upgrade it, so I kinda had to figure it out on my own. Upgraded the database, ran the perl scripts, copied over the Config.pm, GenericAgent.pm and ZZZAuto.pm, etc.

It's up and running but I'm eventually getting some AJAX errors when creating tickets, especially on Google Chrome, both on Customer Panel and Agent Panel.

The weird thing is that this does not happen all the time, although quite frenquently. When I or a customer chooses a Queue, this AJAX error comes up in form of a popup:

"Error during AJAX communication". In the PERL logs, I have this:

Code: Select all

*** 'C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\index.pl' log message at: 2013/07/18 09:48:29
'C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\index.pl' script produced no output

*** 'C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\index.pl' log message at: 2013/07/18 09:48:43
Precompiler: Execute Error:
	Filename:[C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\index.pl]
	Package:[PerlEx::Precompiler::c_::program20files2028x8629::otrs::otrs::bin::cgi2dbin::index_pl]
Params[]
encountered object 'true', but neither allow_blessed nor convert_blessed settings are enabled at C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/JSON.pm line 106.

or

Code: Select all

*** 'C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\customer.pl' log message at: 2013/07/18 10:17:32
'C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\customer.pl' script produced no output

*** 'C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\index.pl' log message at: 2013/07/18 10:17:40
Precompiler: Execute Error:
	Filename:[C:\Program Files (x86)\OTRS\OTRS\bin\cgi-bin\customer.pl]
	Package:[PerlEx::Precompiler::c_::program20files2028x8629::otrs::otrs::bin::cgi2dbin::customer_pl]
Params[]
encountered object 'false', but neither allow_blessed nor convert_blessed settings are enabled at C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/JSON.pm line 106.

Any ideas?

Thanks!

[crythias]

you needed to upgrade to 3.1.latest before upgrading to 3.2.latest

Not sure anything else I can help with at this point.

[GabrieL]

I did run the scripts for 3.1 before running the ones for 3.2

[GabrieL]

Tried the following in PPM:

URI-Escape-XS marked for install
JSON-XS marked for remove

SEEMS to have stopped giving me errors

[steste123]

I think this is the answer!!!
Now we wont get any ajax error...