[SOLVED]Change my Locked Tickets to just My Tickets

[jeremyk]

Is there anyway that I can change the button/view of My Locked Tickets, to just display My Tickets based on the owner. What I am looking for is an easy way to display all tickets for a specific agent, without having to sort by agents and use it that way. I would rather there be a view where the logged in agent can click on a button and display all tickets where he is the owner. Then he could sort that list accordingly by created date and whatnot instead of having to sort by owner to find his tickets.

The problem is, that we are running an unlock script on the tickets every few minutes, because the way we are using the system, locking the tickets hinders what we want to be able to do.


I have found online a couple people that put something together for this, but i cannot locate the code for it and what would need to be changed.

Thank you,

Jeremy

[crythias]

The way we are using the system, locking the tickets hinders what we want to be able to do.

The reason of locking the tickets is to reduce confusion on who is handling the ticket.

What I am looking for is an easy way to display all tickets for a specific agent, without having to sort by agents and use it that way.

Use a saved search.

[jeremyk]

I actually ended up getting the functionality I want by using My Responsibilities. We set the responsible to the same as the owner, and now i can at least click on my responsiles and see all of my tickets in one view. It is a little annoying because if the owner is already set, and you change it, it does not automatically update the responsible but you can set that when you set the owner so its not a big deal.

Thanks for the response.