ITSM: Custom Work Orders [SOLVED]

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nbacon
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ITSM: Custom Work Orders [SOLVED]

Post by nbacon »

Hello,

I'd like to add a custom work order, but can't seem to find the module in SysConfig to create it. The documentation does not specify the module either. Can anyone help?

8.7.2. Work Order Type

The following entries for the "Work Order Type" attribute are available in the standard installation of OTRS::ITSM Change Management:

Approval
Work Order
Backout
Decision
PIR (Post Implementation Review)

The administrator can freely define and specify Work Order types, as well as add new types.

Thanks! :D
Last edited by nbacon on 19 Jul 2013, 17:08, edited 1 time in total.
OTRS 3.2.9 / ITSM 3.2.7 on CentOS 6.4 with MySQL database.
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Re: ITSM: Custom Work Orders

Post by reneeb »

Admin -> GeneralCatalog -> ITSMChangeManagement::WorkOrder::Type
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nbacon
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Re: ITSM: Custom Work Orders

Post by nbacon »

That's the ticket! Thanks again.
OTRS 3.2.9 / ITSM 3.2.7 on CentOS 6.4 with MySQL database.
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