Filtering incoming Emails

[aolgin]

Currently, I have my system set up where when an email comes in, if it comes from an email registered in the customer DB, then a ticket is created in one queue. I set it up according at viewtopic.php?f=60&t=6586 and it works...except for when there is any amount of emails from accounts not registered in the customer DB. When there are, mail does not fetch and no new tickets are created from email, even if there are 10 emails from registered users.

My idea to fix this is to have all those emails from non-registered users go to the Junk queue that I have set up that will delete tickets on a daily basis. No autoresponses are set up for this. I looked in the mail filters and I didn't see much that would be able to help me in this respect. I assume I need to make some modification in NewTicket.pm around where the linked article suggested I make the changes that are currently set up.

Any suggestions/advice on how to do this? My perl knowledge is very limited.

Or is there a better way to do this?



OTSR 3.2.8 installed on a Windows 2008 server

[reneeb]

This package might be interesting to you http://opar.perl-services.de/bin/index. ... mail-0.0.1

This package is developed for OTRS 3.0.x, but it should work on 3.2.x as well (just open the .opm file and change the value for "<Framework>").

[aolgin]

That worked! Thanks a lot. I've been attempting to get this done for some time now.