Can't install/upgrade package, file x already used in pack..

[ndhvu275]

Dear all,

I had a problem with can not use a file is already existed in other package. This is my error

Code: Select all

Can't install/upgrade package, file Custom/Kernel/Modules/AgentTicketPhone.pm already used in package OTRSxx-x.x.x

I know I have to reuse AgentTicketPhone.pm is existing to customize more. I also need to make a package for my self to install. Anybody can help me? Or what is the better solution

Thanks

Vu Nguyen

[jojo]

check the README file in the Custom directory

[ndhvu275]

check the README file in the Custom directory

Hi jojo,

First thank you, I know it. As my above exmaple, the AgentTicketPhone.pm is already used in another package, it's also placed in /Custom folder. The problem if I use this file to customize and make a package as well, during installation the error will happen, because 2 packages are using a same file (same path). I'm thinking only one way to copy code to this existing file by manually, can not make a package for it

Or do you have other ideas?

Thanks

Vu Nguyen

[reneeb]

Make an AgentTicketPhoneNguyen.pm, create a config file that has all the options for AgentTicketPhone adopted for AgentTicketPhoneNguyen, deactivate AgentTicketPhone.

[ndhvu275]

Make an AgentTicketPhoneNguyen.pm, create a config file that has all the options for AgentTicketPhone adopted for AgentTicketPhoneNguyen, deactivate AgentTicketPhone.

Ah this is a really nice solution. Thank you very much, I will do like this

Thanks again

Vu Nguyen