Disable agent notification for certain follow ups

[Tigger]

Hi,

I would like to disable basic agent notifications for ticket follow ups, but not in general, only for certain kinds of follow ups. E.g.: Notification when changing the ticket Type but no notification when changing the Queue (notification Agent::Move). Also, an email should be sent went writing a note through ViewNote (in SysConfig referred to as Ticket::Frontend::AgentTicketNote###Body), but not when writing a note for example when changing the priority (Ticket::Frontend::AgentTicketPriority###Body).

How can I configure this?

Thanx 4 help!

[KlausNehrer]

Use mail settings in user profile

[Tigger]

Thanks for replying! Unfortunately it doesn't solve my question.

In the mail settings I can only select if I want the user to get mails when there's a follw up or not. Quite generally. The owner and responsible of a ticket, however, always get an email when ever there is change in the ticket. Which is great. BUT I cannot distinguish between a) send an email when writing a note (only a note) and b) don't send an email when commenting on a change e.g. in the priority. In case b) I am technically also writing a note, I know that. But even so is it possible to differentiate between these two note-types? In SysConfig these note-bodys have two different names (Ticket::Frontend::AgentTicketNote###Body vs. Ticket::Frontend::AgentTicketPriority###Body), so I thought it might be possible. I wouldn't want to deactivate the notebox in ViewPriority completely, as sometimes somebody would want to comment on a priority change.

I hope I am making my problem understandable....