create different templates according to types

[nicole19890107]

Hello community,
I changed the some parts of TickedPhone, such adding new DynamicField, moving some parts up and changed names.

Now I have a question, as the picture shows, can I select different templates according to different type.
For example, there are several types: CAF, NOC::General, NOC::Outage, NOC::Maintenance, can I select the template for General by choose the type: General. Because there're some different parts among pages for them.
Thank you.

[nicole19890107]

Is someone there?

[crythias]

Use a variation on this: viewtopic.php?f=60&t=8032

[nicole19890107]

Hi, I checked the link and changed codes according to it, but it didn't work: there's nothing happened when I selected the queue to "Junk".

[crythias]

Hi, I checked the link and changed codes according to it, but it didn't work: there's nothing happened when I selected the queue to "Junk".

OK, then it's doing exactly what you told it to do... (My crystal ball is a little cloudy :) )

Care to share your dtl?

[nicole19890107]

this is the default what i told it to do:

but when i choose queue to "junk", it still shows:

and codes i added in CustomeTicketMessage.dtl:

Code: Select all

 //above two lines are already there
    switch ($('#Dest').val() ) { //this is where the queue is relevant (Dest = Queue)
    case  "3\|\|Junk": // need to slash escape the pipes
      document.compose.RichText.value = "This is junk<br/>and line 2"; // only if you want to change the body. destroys user input if queue changes
      document.getElementById('ServiceID').style.display = 'none';
    break;
    default:
      document.compose.RichText.value = "Default"; //remove this. debug only. shows queue information
      
    }
// the following two lines are the existing last two lines of CustomerTicketMessage.dtl 

when i choose junk, nothing happened, i dont know if there's something wrong with switch.
Thank you

[nicole19890107]

hi crythias, do you need to see other codes?

[crythias]

hi crythias, do you need to see other codes?

Actually, I needed a better question asked: "When I change queue to Junk, it doesn't change the body. How do I fix that?"
viewtopic.php?f=60&t=8032&start=50#p81987

Code: Select all

CKEDITOR.instances.RichText.setData( '<p>This is Line1</p><p>This is Line2</p>' ); 

[nicole19890107]

hi, the problem is not only about body, but some codes like

Code: Select all

document.getElementById('ServiceID').style.display = 'none';document.getElementById('SLAD').style.display = 'block';

don't work, i cannot let them dont display

[crythias]

View source on the rendered document and check spelling of getElementById params. SLAD may not work, for instance, but SLAID might?

[nicole19890107]

hi crythias, in my codes it is SLAID, I'm sorry for made a mistake here, actually i feel the wrong part is about the switch. I test the part

Code: Select all

document.getElementById('SLAID').style.display = 'none';
      document.getElementById('ServiceID').style.display = 'none';

they work when i write the codes belong to "default" like this

Code: Select all

default:
      document.compose.RichText.value = "Default"; //remove this. debug only. shows queue information
      document.getElementById('SLAID').style.display = 'none';
      document.getElementById('ServiceID').style.display = 'none';

However, when i write them for switch nothing happened, these are all of my codes

Code: Select all

<script type="text/javascript">
    Core.Customer.InitFocus();
//above two lines are already there
    switch ($('#Dest').val() ) { //this is where the queue is relevant (Dest = Queue)
    case  "3\|\|Junk": // need to slash escape the pipes
      document.compose.RichText.value = "This is junk<br/>and line 2"; // only if you want to change the body. destroys user input if queue changes
      document.getElementById('SLAID').style.display = 'none';
    //  document.getElementById('LabelTicketFreeText1').style.display = 'block';
    break;
    default:
      document.compose.RichText.value = "Default"; //remove this. debug only. shows queue information
      document.getElementById('SLAID').style.display = 'none';
      document.getElementById('ServiceID').style.display = 'none';
      //document.getElementById('LabelTicketFreeText1').style.display = 'none';
    }
// the following two lines are the existing last two lines of CustomerTicketMessage.dtl 
</script>

[crythias]

Nicole, can you please explain the result you're attempting to achieve?

Note that you can't get a service until you select a customer.
You can't get an SLA until you choose a Service

Let's say you want to make a change based upon change dest/queue:

Code: Select all

<label class="Mandatory" for="Dest"><span class="Marker">*</span> $Text{"To queue"}:</label>
                    <div class="Field">
                        $Data{"ToStrg"}
                        <div id="DestError" class="TooltipErrorMessage" ><p>$Text{"This field is required."}</p></div>
                        <div id="DestServerError" class="TooltipErrorMessage"><p>$Text{"This field is required."}</p></div>
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
function nonetext() {
   document.compose.Subject.value = ""; //clear the subject
   CKEDITOR.instances.RichText.setData( '' ); // clear the body
   $('#DynamicField_dummy').parent().addClass( 'Hidden' ); // Hide anything related to the "dummy" DynamicField
   $('#DynamicField_dummy').removeClass( 'Mandatory' ); //don't make the hidden field mandatory
}
    $('#Dest').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', $Data{"DynamicFieldNamesStrg"}, 'To', 'Cc', 'Bcc']);
    switch (document.getElementById('Dest').value) {
    case  "4\|\|Misc": // need to slash escape the pipes
      nonetext();
      $('#DynamicField_dummy').parent().removeClass( 'Hidden' ); //unhide
      $('#DynamicField_dummy').addClass( 'Mandatory' ); // make it mandatory
      CKEDITOR.instances.RichText.setData( '<p>This is Line1</p><p>This is Line2</p>' );
   break;

    default:
      nonetext();
}
    });
//]]></script>
<!--dtl:js_on_document_complete-->

(gathered more from Page 2)

[nicole19890107]

hello crythias,
thank you for your help, problem solved