[SOLVED] Create CI link automatically

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dcorbera
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Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

[SOLVED] Create CI link automatically

Post by dcorbera »

We have a dynamic field and the customer informs the CI Name, the computer. How can we create a link automatically to its CMBD CI when an agent is working on the ticket?
Last edited by dcorbera on 24 Jul 2013, 14:47, edited 1 time in total.
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dcorbera
Znuny expert
Posts: 164
Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Re: Create CI link automatically

Post by dcorbera »

Finally we did a custom development.
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wurzel
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Re: [SOLVED] Create CI link automatically

Post by wurzel »

Hi,

want to share your development?

Flo
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dcorbera
Znuny expert
Posts: 164
Joined: 15 Mar 2013, 17:09
Znuny Version: OTRS 3.2

Re: [SOLVED] Create CI link automatically

Post by dcorbera »

Really I don't have it. Our development team has done it. If somebody is interested I will ask for it.
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reneeb
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Re: [SOLVED] Create CI link automatically

Post by reneeb »

You (or your developer) could register on "OPAR" (http://opar.perl-services.de) and publish it there...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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