We are working on a script to change the ticket status when run it. The problem is we change the ticket-ticket_state_id value, but the ticket status doesn't change. How can we change it?
Thanks.
[SOLVED] Script to change the ticket status
Moderator: crythias
[SOLVED] Script to change the ticket status
Last edited by dcorbera on 14 Aug 2013, 11:59, edited 1 time in total.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
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reneeb
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Re: Script to change the ticket status
Did you clean the caches?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Script to change the ticket status
use a webservice or the API to change the state. Don't work in Database directly
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com