I have been making adjustments and testing and could not come to a solution. I have a process ticket with event notifications that inform the user of change of status of his/her process ticket, the problem is that who the system says is submitting the change is misleading. For instance when the ticket is create a notification is send to inform the user that the request is in "pending" status but in the sender name it show the manager name (agent responsible of the ticket in the current Activity) when really this agent haven't even see the ticket. Then when this manager approve the system send another notification but now is show the name of the new agent who has the ticket assigned.
In resume, the system is not sending the notification with the current responsible name but with the name of the next agent the transition action assigns.
Thank you in advance.
