How and Where I can set TicketState After Merge

[push2talk]

PLS. Help, I change the state "Merge" to another, for example "NewMerge", but after this, when I merge some tickets they have "Open" state.
Where is in config I can set TicketStateAfterMerge? I find only Frontend::Agent::Ticket::ViewMerge but it is not what I want ((((

[reneeb]

This is hardcoded in Kernel/System/Ticket.pm:

Code: Select all

    # set new state of merge ticket
    $Self->StateSet(
        State    => 'merged',
        TicketID => $Param{MergeTicketID},
        UserID   => $Param{UserID},
    );

[jojo]

there is no possibility to influence the target ticket state

[push2talk]

This is hardcoded in Kernel/System/Ticket.pm:

Code: Select all

    # set new state of merge ticket
    $Self->StateSet(
        State    => 'merged',
        TicketID => $Param{MergeTicketID},
        UserID   => $Param{UserID},
    );

Thanks problem resolved!