Inclusion of the dynamic field in report

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nicole19890107
Znuny newbie
Posts: 31
Joined: 24 Jun 2013, 22:30
Znuny Version: 3.2.6

Inclusion of the dynamic field in report

Post by nicole19890107 »

Hey crythias,
I also have this kind of questions about using the dynamicfield in report. This is the template for ticketphone:Image
As the picture shows, it's an outage ticket, so it includes start time and end time (they're dynamicfield, i added them to AgentTicketPhone). I want to get the total outage time(end time minus start time of all tickets). Do you think I can get this functionality with OTRS system?
Thank you so much
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crythias
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Re: Inclusion of the dynamic field in report

Post by crythias »

Please create new topics for your issue. The topic you appended was about reporting. Yours is about submitting new tickets with additional information.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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nicole19890107
Znuny newbie
Posts: 31
Joined: 24 Jun 2013, 22:30
Znuny Version: 3.2.6

Re: Inclusion of the dynamic field in report

Post by nicole19890107 »

ok
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