Email text is converting as attachment

[jayadeep]

Hi

for the past few days, in some ticket the email text is converting as attachments and in the body it is showing as

The attached message from ********************
was determined by the Spam Blocker to be spam based on a score
of 4.7 where anything above 4.3 is spam.

and also before the subject it is adding as spam

[spam]subject

we dont use any spam-blocker but dont know why this is happening
Is otrs using spamassasin or some other blocker if so how to increase the score of spamblocker

Any help in resolving this is great

Thanks
Jayadeep

[jojo]

OTRS does not do this.. check the headers of the emails