We have successfully been using OTRS since 2011 and now have created new setup using 3.2 most recent version. I have been able to configure LDAP as authentication method.
The question is, though, is there a way to ensure all agents that exist in our LDAP are able to access OTRS?
Or is it a requirement that they are first created accounts within Agent Management (using some default value as password since that field is required)?
Agent Management & LDAP issue
Moderator: crythias
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nking
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- Real Name: Natalia King
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- Location: Chicago, Illinois
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Agent Management & LDAP issue
OTRS 3.0, CentOS 5.5
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crythias
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Re: Agent Management & LDAP issue
Yes... make sure that they sync.nking wrote:is there a way to ensure all agents that exist in our LDAP are able to access OTRS?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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nking
- Znuny newbie
- Posts: 35
- Joined: 07 May 2012, 19:56
- Znuny Version: OTRS 3.0
- Real Name: Natalia King
- Company: Lyons Consulting Group
- Location: Chicago, Illinois
- Contact:
Re: Agent Management & LDAP issue
I edited /Kernel/Config.pm to enable login with LDAP. I was able to log in successfully. How do I sync LDAP database with OTRS? Is there a script that needs to be run to enable login for other agents who do not have prior accounts set up?
OTRS 3.0, CentOS 5.5
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crythias
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Re: Agent Management & LDAP issue
For Agents, AuthSync.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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