System id problem

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jj99
Znuny newbie
Posts: 36
Joined: 11 Apr 2013, 16:31
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System id problem

Post by jj99 »

Hi ,

I change the system id of my otrs instance but now when the user
reply to tickets with old system id, otrs creates a new ticket instead of
appending the reply to exisitng ticket.

Thanks,
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: System id problem

Post by crythias »

That makes sense.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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