Error on installation Mod_Perl

[arasub]

Hi,

i have installed the Centos6 with WHM Cpanel installed.

yum install mod_perl
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: centos.serverspace.co.uk
* extras: mirror.sov.uk.goscomb.net
* rpmforge: www.mirrorservice.org
* updates: centos.serverspace.co.uk
Setting up Install Process
Resolving Dependencies
--> Running transaction check
---> Package mod_perl.x86_64 0:2.0.4-10.el6 will be installed
--> Processing Dependency: httpd-mmn = 20051115 for package: mod_perl-2.0.4-10.el6.x86_64
--> Finished Dependency Resolution
Error: Package: mod_perl-2.0.4-10.el6.x86_64 (base)
Requires: httpd-mmn = 20051115
You could try using --skip-broken to work around the problem
** Found 2 pre-existing rpmdb problem(s), 'yum check' output follows:
otrs-3.2.9-01.noarch has missing requires of mod_perl
otrs-3.2.9-01.noarch has missing requires of httpd

like to know what would be the issue?

[crythias]

Hi,

Error: Package: mod_perl-2.0.4-10.el6.x86_64 (base)
Requires: httpd-mmn = 20051115
You could try using --skip-broken to work around the problem

[arasub]

Hi,

i have tried with the option. as Cpanel has been installed with a new version i was not able to install the OTRS

thanks
arasu.b

[arasub]

Hi,

Thanks for the support. The issue was due to cpanel have used a different version of perl.
Now i was able to fix this issue.

I have new issue.

Currently we were unable to use the OTRS and not able to host under the cpanel.
Can you help us how to host the OTRS under the Cpanel.

thanks
arasu.b

[crythias]

No. you require a dedicated server to use OTRS.

[arasub]

Hi,

This is a VPS, for Easy management purpose i have used WHM and Cpanel.

so as the cpanel is installed I couldn't have the OTRS up and running.

can you help me in that regards.

thanks
arasu.b

[crythias]

get to a shell and install it.

[arasub]

Hi,

can you help me out with the steps.

U mean get the tar file and do a yum install otrs ?

it showing the conflict on the mod_perl.

so i have installed the otrs first and then install the cpanel.

now not able to access the otrs.

thanks
arasu.b

[arasub]

Hi,

I got resolved this issue by following the post "viewtopic.php?f=60&t=10156" as i was using the cpanel, i had this issue.

Now finally i got struck at the url redirecting. in the tail -f /usr/local/apache/logs/error_log

File does not exist: /opt/otrs/bin/cgi-bin/otrs-web,

i have added the alias as per the post

Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias / "/opt/otrs/bin/cgi-bin/"


as per my understanding the issue is with the redirecting to the the directory. /opt/otrs/var/httpd/htdocs/

is there any thing i could have missed and need to update.

thanks
arasu.b