removing ticket state in customer interface

[gambas]

Hi,

I would like to provide our customers with a web access to OTRS.
To do so, I have already configured OTRS so that it meets most of our requirements.

I have a last requirement for which I have not found how to set up OTRS to meet it.

I would need to hide the state of the ticket on the Customer interface.
Do you know how I can configure OTRS so that this info is no longer displayed on the Customer interface?

Thanks in advance for your help!

[reneeb]

You have to edit the Template:

In Kernel/Output/HTML/Standard/CustomerTicketOverview.dtl, you find

Code: Select all

                    <th class="State $LQData{"StateSort"}">
                        <a href="$Env{"Baselink"}Action=$Env{"Action"};Subaction=$Env{"Subaction"};SortBy=State;OrderBy=$LQData{"OrderBy"};Filter=$LQData{"Filter"}">
                            $Text{"State"}
                        </a>
                    </th>

and

Code: Select all

                    <td class="Status">$Text{"$Data{"State"}"}</td>

This has to be removed...