Put responsible on new phone ticket

[dcorbera]

It's possible put responsible on new phone ticket?
Thanks

[jojo]

yes

[dcorbera]

How can we do it? We don't find a responsible check option on the newphoneticket screen.

[jojo]

is repsonsible switched on via sysconfig? is Ticket::Frontend::NewResponsibleSelection set to yes?

[dcorbera]

Yes, if you refers to Ticket -> Frontend::Agent::Ticket::ViewResponsible. But the option doesn't appear on the newphone ticket option.

[jojo]

did you made any changes on the template?

[dcorbera]

Really we removed the responsible button on the ticketzoomview. We change the responsible on the ticketnote screen. To permit the agents assign the responsible directly when creates the ticket, we will put the responsible option on the newphone ticket screen. Is it possible?
Thanks