Add a new icon on ticketzoom page

[nicole19890107]

Hello,
I want to add an icon to this page, like these existed icons, how can I do it? I checked the AgentTickeZoom.dtl, I can find almost all information on that page except those icons. So if i want to add an icon to that part, which file should I change?
Thank you

[jojo]

please describe in a deeper way what you want to achieve.

The Ticket Menu is controlled by config. Depending on the needed action you also woul need further development.

I strongly suggest that you invest some of your support calls or some onsite consulting!

[nicole19890107]

ok in a deeper way: I want to add an icon in the area I highlight with yellow color
\

Then i want use URL to transfer parameters to another page, just like transfer the information automatically from one page to another one. such as from :
to

I know how to transfer them with url. Now I just need to figure out how can I add that icon then connect it with the url. English is not my first language, probably I didnt express my point clearly, but this is the forum for OTRS developers right? I just post my question because I need help. There's something wrong with my behavior?
Thank you anyways

[jojo]

"Links" need to be registered in Config (they are called modules)

Please have a look here: http://doc.otrs.org/developer/3.1/en/ht ... end-module

[crythias]

What information do you want to show?
Where do you want to show it?
Where is the information sourced?

[nicole19890107]

Thank you for replying, the information i want to show is some information of tickets, such as Type, State, Queue, CustomerID.
I want to show it to another page, this one(this page doesnt belong to otrs, so I use url to transfer parameters)
All information belongs to the database of otrs i think.
Thank you

[crythias]

"How do I add a link to another (external) page on AgentTicketZoom Menu?"

Right click and inspect element where you think you want the link

HTML/Standard/AgentTicketZoom.dtl:

Code: Select all

<div class="ActionRow">
                <ul class="Actions">
<!-- dtl:block:TicketMenu -->
                    <li>
                        <a href="$Env{"Baselink"}$Data{"Link"}" class="$QData{"Class"}" $Data{"LinkParam"} title="$Text{"$Data{"Description"}"}">$Text{"$Data{"Name"}"}</a>
                    </li>
<!-- dtl:block:TicketMenu -->
<!-- dtl:block:MoveLink -->
                    <li class="$QData{"Class"}">
                        <form title="$Text{"Move ticket to a different queue"}" action="$Env{"CGIHandle"}" method="post">
                            <input type="hidden" name="Action" value="AgentTicketMove"/>
                            <input type="hidden" name="QueueID" value="$QData{"QueueID"}"/>
                            <input type="hidden" name="TicketID" value="$QData{"TicketID"}"/>
                            <label for="DestQueueID" class="InvisibleText">$Text{"Change queue"}:</label>
                            $Data{"MoveQueuesStrg"}
                        </form>
<!-- dtl:js_on_document_complete -->
<script type="text/javascript">//<![CDATA[
    $('#DestQueueID').bind('change', function (Event) {
        $(this).closest('form').submit();
    });
//]]></script>
<!-- dtl:js_on_document_complete -->
                    </li>
<!-- dtl:block:MoveLink -->
<!-- dtl:block:MoveForm -->
                    <li>
                        <a href="$Env{"Baselink"}Action=AgentTicketMove;TicketID=$LQData{"TicketID"};" class="AsPopup PopupType_TicketAction" title="$Text{"Change Queue"}">$Text{"Change Queue"}</a>
                    </li>
<!-- dtl:block:MoveForm -->
                </ul>
                <div class="Clear"></div>
            </div>

add a link, modify the last of this section:

Code: Select all

<!-- dtl:block:MoveForm -->
<!-- my personal link -->
<li><a href="http://some/path/file.html?queryvariable=$LQData{"TicketID"};">My External Site. This is a label</a></li>
<!-- end my personal link -->
                </ul>
                <div class="Clear"></div>
            </div>

[nicole19890107]

Hi crythia,
I general did it, some parts of the codes work,but others don't. Can you help me to check the codes, because I keep trying so many times, they still dont work.
The information i want to show is:Ticket ID,Subject, Create On, Create By, Owner, Start Time and End Time(they are added by me through dynamicfield). I can show Ticket ID and Create On now, for others information, they dont show up thought I inspect those element.

Codes are:

Code: Select all

<!-- my personal link -->
<li><a href=https://205.189.33.65/testcmdb/notification.php?owner=$QData{"UserLogin"}&ticket_id=$Data{"TicketID"}&subject=$Data{"Subject"}&createTime=$TimeShort{"$QData{"Created"}"}&decription=$Data{"Description"}>My External Site. This is a label</a>
</li>
<!-- end my personal link -->

For the dynamicfield(start time and end time), i didnt find the elements for them
Thank you