The OTRS Ticket Connector

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kalyana1315
Znuny expert
Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
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The OTRS Ticket Connector

Post by kalyana1315 »

Hi

Anyone help me how to use The OTRS Ticket Connector and The Generic Interface (GI).
jojo
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Joined: 26 Jan 2007, 14:50
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Re: The OTRS Ticket Connector

Post by jojo »

did you read the developer manual and blog.otrs.org?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
kalyana1315
Znuny expert
Posts: 171
Joined: 24 Apr 2013, 12:29
Znuny Version: OTRS3.3
Real Name: kalyanachakravarthy M P
Company: TATA Technologies
Location: Pune,India
Contact:

Re: The OTRS Ticket Connector

Post by kalyana1315 »

jojo wrote:did you read the developer manual and blog.otrs.org?
Error
Can't locate SOAP/Lite.pm in @INC (@INC contains: C:/Perl64/site/lib C:/Perl64/l
ib .) at otrs.CreateTicket.pl line 10.
BEGIN failed--compilation aborted at otrs.CreateTicket.pl line 10.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: The OTRS Ticket Connector

Post by jojo »

your setup is not correct. Please check all needed perl modules!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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