How can I grant a user permission to create new agents?

[silverthornne]

Good day,

I was put in charge of implementing OTRS at our organization where we're using version 3.2.8 of the software with the ITSM module on CentOS. Right now I just want to create Roles that I can use to delegate the system administration of the software and the first thing that I need is to delegate user agent creation. It's just that the way user permissions work on OTRS don't make sense to me. Everything is defined assuming that you're dealing with tickets (with the permissions panel having read-only, create, note, responsibility, re-write, move into, etc.) rather than focused on the function. So I created a Role called Network Specialist and this role needs to have access to two specific queues which was easy to setup, but they also need to be able to manage existing agents and create new ones. From what I can see in the OTRS documentation, it seems that giving admin permission to a Role "gives the agent full access to the admin panel," but I don't want that. I just want to grant access to the "Agent Management" and "Customer Management" sections of the Admin panel to these users.

Any help will be appreciated!

[crythias]

ModuleRegistration is where you would assign groups to certain functions.
viewtopic.php?f=60&t=9040

[silverthornne]

Thank you very much!