limit number of quoted messages in agent interface

Moderator: crythias

Locked
KhaledBlah
Znuny newbie
Posts: 34
Joined: 14 Mar 2011, 12:57
Znuny Version: 3

limit number of quoted messages in agent interface

Post by KhaledBlah »

Hello all,

we are facing problems in individual articles in tickets loading very slowly. We suspect that these problems are caused by a large number of quoted messages in these articles. Is there a way to limit the number of messages that are quoted in the agent interface either in display or (preferably) when answering to messages in the agent interface?
OTRS 3.3.8
Locked