URGENT HELP :-

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tripti_rai2005
Znuny newbie
Posts: 67
Joined: 14 Mar 2012, 15:08
Znuny Version: OTRS2

URGENT HELP :-

Post by tripti_rai2005 »

At my organization our support staff is using OTRS for ticket logging purpose since more than 1.5 years.Today onwards the production system is throwing error like below:-
Software error:

Attempt to delete disallowed key '556657112' from a restricted hash at /usr/share/perl5/IO/Socket/SSL.pm line 1467.

For help, please send mail to the webmaster (webmaster@example.net), giving this error message and the time and date of the error.

Could you please help and tell what this is??
■ TRIPTI RAI // PROJECT ENGINEER, ETIM GTEC
Office: +91 20 66056464 //Mobile: +91 9503019176 // // Whirlpool Corporation // www.WhirlpoolCorp.com
Whirlpool Corporation // www.WhirlpoolCorp.com
tripti_rai2005
Znuny newbie
Posts: 67
Joined: 14 Mar 2012, 15:08
Znuny Version: OTRS2

Re: URGENT HELP :-

Post by tripti_rai2005 »

This error has started to pop up since yesterday..sometimes it does and sometimes it does not. It doesn't appear on any particular action..just random.
For your information:-
We have configured otrs with our ldap-s
■ TRIPTI RAI // PROJECT ENGINEER, ETIM GTEC
Office: +91 20 66056464 //Mobile: +91 9503019176 // // Whirlpool Corporation // www.WhirlpoolCorp.com
Whirlpool Corporation // www.WhirlpoolCorp.com
tripti_rai2005
Znuny newbie
Posts: 67
Joined: 14 Mar 2012, 15:08
Znuny Version: OTRS2

Re: URGENT HELP :-

Post by tripti_rai2005 »

Id it a possibility that i am required to delete the cache?
■ TRIPTI RAI // PROJECT ENGINEER, ETIM GTEC
Office: +91 20 66056464 //Mobile: +91 9503019176 // // Whirlpool Corporation // www.WhirlpoolCorp.com
Whirlpool Corporation // www.WhirlpoolCorp.com
tripti_rai2005
Znuny newbie
Posts: 67
Joined: 14 Mar 2012, 15:08
Znuny Version: OTRS2

Re: URGENT HELP :-

Post by tripti_rai2005 »

I have deleted the cache and the problem seems to have gone away.I shall update if the error pops up again.Thanks in advance.
■ TRIPTI RAI // PROJECT ENGINEER, ETIM GTEC
Office: +91 20 66056464 //Mobile: +91 9503019176 // // Whirlpool Corporation // www.WhirlpoolCorp.com
Whirlpool Corporation // www.WhirlpoolCorp.com
tripti_rai2005
Znuny newbie
Posts: 67
Joined: 14 Mar 2012, 15:08
Znuny Version: OTRS2

Re: URGENT HELP :-

Post by tripti_rai2005 »

I am again getting the same error at random situations.
■ TRIPTI RAI // PROJECT ENGINEER, ETIM GTEC
Office: +91 20 66056464 //Mobile: +91 9503019176 // // Whirlpool Corporation // www.WhirlpoolCorp.com
Whirlpool Corporation // www.WhirlpoolCorp.com
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