I have one question, lets say if someone changed its Ticket IndexAccelerator from RuntimeDB to StaticDB, what will happen?
1. OTRS will start using ticket_index table for the new tickets or it will also reindex all of the existing tickets once otrs.RebuildTicketIndex.pl is executed?
2. If the old tickets are not appearing in the regular search what that means and how to fix this (archiving is not configured and the tickets were appearing before the db change)?
RuntimeDB to StaticDB
Moderator: crythias
Re: RuntimeDB to StaticDB
did you run otrs.RebuildTicketIndex.pl ?
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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mozzee
- Znuny newbie
- Posts: 2
- Joined: 28 Aug 2013, 00:23
- Znuny Version: OTRS 3.2
- Real Name: Moazzam Ali
- Company: Infinix
Re: RuntimeDB to StaticDB
Yes, we run that.jojo wrote:did you run otrs.RebuildTicketIndex.pl ?