Hi,
Is in OTRS feature which allow customer see answer for his ticket in customer portal. Now customer recive answer via mail, but in Web Customer Portal he can see only status of the ticket.
Best regards
Feature to see answer in Customer Portal
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reneeb
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Re: Feature to see answer in Customer Portal
As long as the article type is *-extern (note-external, email-ext,...) the customer should see the articles in the tickets.
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