Custom templates to include in auto responses and signatures

[handyman]

Hello guys,

i finally got my OTRS 3.2.10 on Ubuntu Server LTR smoothly running after i realized that I have to put the otrs user into the www-data group. Now I build the whole system up and face some configuration questions.

Due to German law regulations, we have to put full company information into our Agents' signatures. Also I have to include these information in autoreplies. Therefore even small changes (e.g. address) create some annoying work with respect to editing multiple signature and auto reponses. That raises the question if it is possible to create a variable that allows me to include a custom template with company information in every single agents signature and every single autoreply. Any ideas? If custom template are not possible, it would already help if I could included signature templates into auto responses.

Agent's Signuare should look like this then

Best regards,

+++ <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>
<OTRS_MyCustomTemplateWithCompanyInformation>

Thank you in advance and best regards,

[crythias]

The signatures (Admin) attach to queues.
If the signature is generic enough to be applied to all queues, as it appears be, here then you need only apply the change manually, once. This affects pretty much all correspondence in each queue.

This means the added "tag" needs to be replaced with actual text.

If the Company Information varies by agent (which makes it difficult to address when the "system" autoreplies, as it is centrally located) then that can be handled a bit differently.

[crythias]

AutoReplies don't have signatures (agree).

There are no good answers to update them but they come from the System, not the agent.

[handyman]

Thank you for your reply. Yes, I know the signature/Agent/Queue relationship and that autoresponses are sent by the system. I am just too lazy to edit ~20 files (Multiple queues, different length of Agents' signatures for B2B and B2C) and hoped a for a better solution than doing it manually.