[CLOSED] OTRS - REMOVE QUEUE RAW

[klausneil]

Greetings:

I want to automatically remove the emails that I moves to the RAW queue someone could give me a help, of course thank you very much.

[KlausNehrer]

Generic agent and ticket command to delete ticket.

[klausneil]

Ok, I created a generic agent, and here in the configuration of minutes, hours and days, I've marked them all, in filtering options check only RAW and active actions delete emails, I would be doing with this time? because it eliminates almost automatically, before this I was working but not now, I hope you can give me a help.

[klausneil]

Well i done.