dashboard Dynamic Field Value

[Kuba]

Hi,
just quick question. I have added dynamicfield to my dashboard (it's a dropdown) in AgentDashboardTicketGeneric.dtl :

<td>$QData{"DynamicField_TicketState"}</td>

And it shows the Key instead of the actual Value (Key: "1" Value "1. Some State")

I've been trying with DynamicField_TicketState_Value without any luck. Can you please help me?

Kuba

[crythias]

make key = value

[Kuba]

Thanks. That was my first guess. But I wonder if I can show those values. Defining value as a key will not work with the system I’m integrating with (there I have tables with integer keys). Off course I can set some kind of translation between those 2 systems, but I thought it will be much easier to change that in OTRS.

Regards,
Kuba

[Kuba]

I think I have found the solution. My Perl skills are VERY basic, so probably there is much better way, but this might provide some advice if anyone wants to do this.

I have modyfied Kernel/System/Ticket.pl (around line 1178)

Code: Select all

# set the dynamic field name and value into the ticket hash
$Ticket{ 'DynamicField_' . $DynamicFieldConfig->{Name} } = $Value;

#set the dynamic field with value from PossibleValues (DF: dropdown) 
if ( IsHashRefWithData($DynamicFieldConfig->{Config}->{PossibleValues}) ){
		my %PossibleValues = %{ $DynamicFieldConfig->{Config}->{PossibleValues} };
		$Ticket{ 'DynamicField_' . $DynamicFieldConfig->{Name} .'_Value'} = $PossibleValues{$Value};
}
else {
	$Ticket{ 'DynamicField_' . $DynamicFieldConfig->{Name} .'_Value'} = $Value;
}

Regards,
Kuba