ITSM: Work Order Notifications

[nbacon]

Hello,

I'm trying to determine if there is any way that I can limit Work Order notifications (update, change, add, etc) so that one agent, doesn't get notifications for work orders they are not assigned to.

The reason we would want to do this, is because we don't want some employees to see notes from other steps in a process or that they just don't need to see them. An example is a manager or higher level employee who needs to APPROVE a change, but not see or get another 25 emails of notifications about it. We would want that person to get notified of a new work order he has, then log in and approve it and no longer be notified of any further changes to that or the change.

Thanks!

[nbacon]

I assume the answer to this is "no", because notifications are based on the groups "WorkOrder Agent" or "WorkOrder Agents", but just wanted confirmation. I guess I can take the fact that nobody is answering as enough of a confirmation that either, nobody knows or that it can't be done.