By default otrs allows to access the CI's who has permission to itsm-configitem. Is it possiible to restrict permission to particular class.
Say Agent 1 to Computer Class [Ro,Rw]
Agent 2 to Sofwtare Class [Ro,Rw]
Agent 3 to Location Class [Ro,Rw]
Agent 4 to Computer, Software, Location Class [Only Ro] .
Agent Permission restrict to particular CI Class
Moderator: crythias