How to set Ticket State automatically?

[Sabyr]

Hello guys!
I created new ticket state - reopen for reopening closed tickets.
How to set this State automatically in Customer interface when Customer reopens closed ticket?

Thank you in advance!
Sabyr.

[wurzel]

Hi,

there should be some setting in sysconfig with "followupState" or something in Core::Ticket or similar.

Florian

[Sabyr]

Florian,
thank you for reply
But I already found this setting in Core::PostMaster - PostmasterFollowUpStateClosed.
It defines the state of a ticket if it gets a follow-up and the ticket was already closed.
But it works only if Customer replyes to closed ticket by external email, not in customer web interface.
That's the problem ((

[RodrigoPetter]

Sabyr, for the web interface use "Ticket::Frontend::CustomerTicketZoom###StateDefault"