Article default Subject

[Kuba]

Hi,
I'm trying to set default Subject of an article in my process. When agent submits some process action with article, I want to set the Subject field of this article. Exactly the same way as it is in "Priority change" window (The article Subject is set to "Priority Update!").

Regards,
Kuba

[Kuba]

Hi,
I have found valid (at least for me) workaround. I use article long description as a default value for article subject.

I have edited /Kernel/Modules/AgentTicketProcess.pm (Line 926)

Original:

Code: Select all

$GetParam{Subject} = $Self->{ParamObject}->GetParam( Param => 'Subject' );

My workaround:

Code: Select all

#Article default subject support (Article Description Long from ProcessManagement field configuration)
	    my $DV_Subject = $ActivityDialog->{Fields}{$CurrentField}{DescriptionLong};
	    #If we have default value for article(subject) and Actual value does not exist.
	    if ( $DV_Subject && (!$Self->{ParamObject}->GetParam( Param => 'Subject')) ) {
		$GetParam{Subject} = $DV_Subject;
	    }
	    #If Actual value exists.
	    else
	    {
		$GetParam{Subject} = $Self->{ParamObject}->GetParam( Param => 'Subject' );
	    }

Regards,
Kuba