OTRS IIS Instalaltion

[sakthi]

Hi

Need help to install OTRS in Windows.

I am newbie to OTRS, tried to install otrs in windows IIS +back end as MSQL but i cant get the clear document.

Send me the detailed installation steps.

Regards

Sakthi

[KlausNehrer]

http://doc.otrs.org/3.2/en/html/install ... on-windows
What exactly is your problem? Maybe you need an systems engineer?

[sakthi]

Hi

Thanks for the quick response .
I am not suppose to use msi installer. I published the source given by otrs in IIS>

HTTP Error 502.2 - Bad Gateway
The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are "Bareword "LogModule::LogFile" not allowed while "strict subs" in use at C:/inetpub/wwwroot/otrs/bin/cgi-bin/../../Kernel/Config.pm line 85. BEGIN not safe after errors--compilation aborted at C:/inetpub/wwwroot/otrs/bin/cgi-bin/../../Kernel/Config.pm line 103. Compilation failed in require at C:/inetpub/wwwroot/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 17. BEGIN failed--compilation aborted at C:/inetpub/wwwroot/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 17. Compilation failed in require at C:\inetpub\wwwroot\otrs\bin\cgi-bin\index.pl line 35. BEGIN failed--compilation aborted at C:\inetpub\wwwroot\otrs\bin\cgi-bin\index.pl line 35. ".

I am experiencing the above mentioned error. But at the same time perl is working fine.

Regards

Sakthi

[aamira]

The link belows walks through the whole process of installing OTRS on IIS and MSSQL respectively.

http://wiki.otterhub.org/index.php?titl ... _and_IIS_7

Have you installed ActivePerl? or using the default Strawberry Perl that comes with the installer. According to my knowledge strawberry perl is unstable with IIS.

Follow all the customized steps in the link given below except changing ODBC to ADO in the config.pm file.

viewtopic.php?f=60&t=19046

I did it 2 days ago and it works fine.

Hope this helps.

[sakthi]

Thanks

Now its working