Custumer from DB

Moderator: crythias

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Rinaldo
Znuny newbie
Posts: 4
Joined: 09 Sep 2013, 12:36
Znuny Version: 3.2.10
Real Name: Rinaldo Troiani
Company: Eulab Consulting

Custumer from DB

Post by Rinaldo »

Hello to all,

I have to create thousands of customers of the same group, I have the opportunity to have the personal database of the customer and here is the question: how do I feed OTRS DB with this data ?

I tried looking in the manual but I do not see light someone can enlighten me with just a guideline.

Thanks in advance.
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: Custumer from DB

Post by Wolfgangf »

you can add this DB as a customer authentication source - see OTRS Admin manual for details
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Rinaldo
Znuny newbie
Posts: 4
Joined: 09 Sep 2013, 12:36
Znuny Version: 3.2.10
Real Name: Rinaldo Troiani
Company: Eulab Consulting

Re: Custumer from DB

Post by Rinaldo »

THX :)
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