Error during AJAX communication. Status: error, Error: Inter

[subarugeek]

Hi all, I have set up a Windows 7 box with OTRS 3.29, active perl, mysql, and IIS7. Everything seems to be working fine except that i keep getting AJAX errors when the drop down boxes refresh/populate. A Reboot seems to fix the problem temporarily, but will come back after a random amount of time. I have noticed this both in CustomerTicketMessage window and the AgentITSMChangeConditionEdit window.

CustomerTicketMessage Log:

Code: Select all

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[13:51:12.691] Use of attributes' specified attribute is deprecated. It always returns true. @ http://support.fpca.net/otrs-web/js/js-cache/CommonJS_3fa982cb83ce8459171c7d40987d5210.js:2
[13:51:12.750] POST http://support.fpca.net/otrs/customer.pl? [HTTP/1.0 500 Internal Server Error 83ms]
[13:51:12.795] "[ERROR] CommunicationError: Error during AJAX communication. Status: error, Error: Internal Server Error"

AgentITSMChangeConditionEdit Log:

Code: Select all

[13:56:10.922] Use of attributes' specified attribute is deprecated. It always returns true. @ http://support.fpca.net/otrs-web/js/js-cache/CommonJS_242ce2020683f99b5b2bcf370bc1f5fd.js:33
[13:56:11.038] "[ERROR] CommunicationError: Error during AJAX communication. Status: error, Error: Internal Server Error"

Things i have tried:
-otrs.RebuildConfig.pl
-otrs.DeleteCache.pl
-Deleted js-cache

Does anyone have any ideas what the problem could be? I can gather more info if needed, but i personally am stuck and need some assistance getting this sorted out.

[aamira]

I had the same problem,

You need to delete the JSON module from perl which is culprit for this error.

Do the following to check if the JSON module is installed or not:

Run > cmd>

change directory to INSTALLATIONPATH:\otrs\OTRS\bin

type otrs.checkmodules.pl

it will list all the module currently installed. what you want to look for is JSON:XS if that is installed.

If it is installed, you need to get rid of it, uninstall it

use this link to cleanly remove the module from perl.

http://perltricks.com/article/3/2013/3/ ... erl-module

I think you would be alright after that..

Cheers,

Mark this answer as solved when you get it right.