upgrading from 3.1.4 to 3.2.10 on windows server

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qazi2013
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Posts: 2
Joined: 19 Sep 2013, 00:45
Znuny Version: 3.1.4
Real Name: Farooq Ahmed
Company: Ciena Healthcare

upgrading from 3.1.4 to 3.2.10 on windows server

Post by qazi2013 »

i have been running otrs 3.1.4 for more than a year,and it is running perfect,now we have decided to shift the otrs to new server,and i was planning to install new version which is 3.2.10.....as there is not much help available for windows user about but i am in great need of your help. this is what going on.....i installed 3.2.10 on windows 2008 ,which was successful then i created a new database otrs on it through web installer and set root@localhost user credentials and then restored the backup.sql from 3.1.4 otrs in to it by using this command as shown below

mysql -uroot otrs < backup.sql....now once i try to log on it says following '

session invalid ,login again

please help me out,,,what i am doing wrong
jojo
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Re: upgrading from 3.1.4 to 3.2.10 on windows server

Post by jojo »

read the UPGRADING file and the admin manual on http://doc.otrs.org
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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qazi2013
Znuny newbie
Posts: 2
Joined: 19 Sep 2013, 00:45
Znuny Version: 3.1.4
Real Name: Farooq Ahmed
Company: Ciena Healthcare

Re: upgrading from 3.1.4 to 3.2.10 on windows server

Post by qazi2013 »

one thing that i don't have to go through a chain of upgrading from lower version all that way up to 3.2.10 as my current version is 3.1.4...so i can directly upgrade ...right ???....and as for the documentation goes it does tell enough about otrs upgrade on windows, all it tells about Linux ,
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: upgrading from 3.1.4 to 3.2.10 on windows server

Post by jojo »

the UPGRADING files gives the instructions from the previous version (3.1.x) to the actual one (3.2.x)

There is no big difference between Linux and Windows for the upgrade. You should be able to adapt it
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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