On autoresponses being displayed in the agent view

[fakeroot]

Hi'

We are actively using the autoresponse feature to mail automatic responses to customers, when they create a new ticket or add a follow up. However, in the agents view, these autoresponses are shown as well, as type "system – email-external", which in some sense clutters the view somewhat. Best would be, if the agent view of the ticket contained only the communication between customer and agent plus metadata changes. In other words, the agents interface should exclude the auto responses. Would such an adjustment be a possibility.

Best regards.

Thomas.

[crythias]

You can turn on filter from SysConfig.