Ticket count for Dashboard

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goteamtim
Znuny newbie
Posts: 3
Joined: 27 Sep 2013, 23:01
Znuny Version: OTRS 2.4
Real Name: Tim

Ticket count for Dashboard

Post by goteamtim »

I am trying to get the ticket count of specific queues to use on an internal company dashboard. Basically I want to be able to quickly see how many tickets are in various queues and then present that information on an internal webpage. Has anyone done this before? At the bare minimum it seems like I could scrape that html element then eliminate the queue name to get a ticket count but it seems like this is something that I could get through the API. I tried looking in the documentation but I believe my lack of knowledge is prohibiting me from finding the right information. Any information or suggestions would be helpful. Thanks.
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