disable ticket creation via email

[jj99]

I would like to disable ticket creation via email e.g. from outlook etc.. for a particular queue.
Follow up messages should work but only new ticket should not be created
How can I acheive this functionality.
thanks

[crythias]

disable ticket creation via email e.g. from outlook etc.. for a particular queue.

Email that gets sent to the OTRS email address will be handled according to the settings and postmaster filter.

One option is to accept all new emails into a junk queue and prune it via Generic Agent. Tickets that are followups don't go to junk. They end up in the queue in which they've been assigned.

[jj99]

Email that gets sent to the OTRS email address will be handled according to the settings and postmaster filter.

Is it a right way that I will create a post master filter with TO header in conditions options and set the email headers x-otrs-queue to junk-
But I am not sure whether my specifice queue which is linked with this TO email address will only be effected.

[crythias]

You probably don't have to set a Postmaster Filter. You might be successful in all incoming email going to Junk (via Admin, Postmaster) but tickets with numbers should go to their already assigned queue.