Notification after AddNote

[raistlin86]

Hi.
I have problem with notifications to customers. I want to set notification which will be send to customer after adding note to ticket. When I set notification on i.e ticket state update everything works great and notification to customer is being sent. But when i try to set notification to ArticleCreate (note-internal and note-external) after adding a note to ticket there's no notification to customer sent. What can be the cause of that it work for changing state but don't work for adding note to ticket?

[jojo]

please use the reply functionality to send messages to the customer. Not notes

[raistlin86]

I do use it. But I also need this notification functionality for adding notes.Besides it works for changing state or priority so why it don't want to work for article create?

[jojo]

works on my system like a charm.

Please show your settings and tell us your OTRS version

[raistlin86]

Hi.
Which settings exactly should I show? I use OTRS in version 3.2.9.

[jojo]

the settings of the notification

[raistlin86]

I don't know how to export full settings. Here's what I have set in notification event:

Name: Note
Recipient groups: Customer
Event: ArticleCreate
Article type: Note internal
Article sender type: System
Subject: Some subject
Text: New note in the ticket.
Notification article type: email-notification-int
Validity: valid

[edit]
I found my mistake... Article sender type should be set to: Agent.

Thank you four your help!