Internal Server Error

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mdrabble
Znuny newbie
Posts: 1
Joined: 08 Oct 2013, 17:11
Znuny Version: 3.2.10
Real Name: Mark Drabble

Internal Server Error

Post by mdrabble »

Ive just completed a fresh installation of Server 2008 r2 x64 complete with all windows updates.

I've installed v3.2.10 using the windows installer - Run through the setup wizard accept the defaults and skipped the mail setup.

At the end of the installation, I opened the Agent Interface and shown the login screen.

As soon as I log in, I am presented with an Error -
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@somenet.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
I've checked the log file in otrs/var/log.otrs.log and I am seeing the following.
[Tue Oct 8 16:04:46 2013][Error][Kernel::System::XML::XMLParse][771] C-Parser:
mismatched tag at line 14, column 2, byte 347 at C:/Program Files (x86)/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line 187
!
[Tue Oct 8 16:04:46 2013][Error][Kernel::System::XML::XMLParse][772] XML::Parser produced errors. I use XML::Parser::Lite as fallback!
[Tue Oct 8 16:14:45 2013][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 127.0.0.1).
[Tue Oct 8 16:14:45 2013][Error][Kernel::System::XML::XMLParse][771] C-Parser:
mismatched tag at line 14, column 2, byte 347 at C:/Program Files (x86)/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line 187
!
[Tue Oct 8 16:14:45 2013][Error][Kernel::System::XML::XMLParse][772] XML::Parser produced errors. I use XML::Parser::Lite as fallback!
[Tue Oct 8 16:20:08 2013][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 10.10.252.88).
[Tue Oct 8 16:20:09 2013][Error][Kernel::System::XML::XMLParse][771] C-Parser:
mismatched tag at line 14, column 2, byte 347 at C:/Program Files (x86)/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line 187
!
[Tue Oct 8 16:20:09 2013][Error][Kernel::System::XML::XMLParse][772] XML::Parser produced errors. I use XML::Parser::Lite as fallback!

Can someone point in the direction of solution to this.

Many thanks
Mark
wurzel
Znuny guru
Posts: 3274
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Internal Server Error

Post by wurzel »

Hi

AFAIR you'll need to configure your Webserver manually. See otterhub wiki for more information.

Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

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