Writing a text file to the Operating System on ticket Create

[ArielRivas]

Hi there:

Is there anyway to write a file to the operating system when a ticket is created?

That is, as opposed to the genericInterface sending a web Service, I would like to write a plain text file with data that was collected in the ticket.

Is this possible, and if so how?

Thank you,

Ariel

[jojo]

this needs development

[ArielRivas]

Thanks Jojo:

I can develop the code to do it, just a question of knowing where to invoke such an action.

Any ideas?

Thanks,

[jojo]

you'll need an event module for this (Kernel/System/Ticket/Event/)

[ArielRivas]

Thanks Jojo, this is helpful.

So if I create a module and I assume that within the run procedure, I add something to the effect of

Code: Select all

 
if ( $Param{Event} eq 'TicketCreate' ) { 
#CODE TO WRITE TO A FILE
}

this will this be automatically triggered by the system once a ticket is created? or will it need additional configurations to invoke this?

Thanks,

Ariel

[crythias]

viewtopic.php?f=60&t=10090&p=39314

[ArielRivas]

Thanks, that looks quite comprehensive.