Emai Trigger via Generic Agent

[archanav]

Hi,

We have OTRS 3.1.10 installed in our office. I would just want to know if it is possible to trigger email via Generic Agent.
I want Generic agent to trigger email on the number of jobs in the queue to the user of the queue on a weekly basis.

I know email trigger is possible via Event notification, however that happens only when there is a State change etc.

Kindly let me know.

Regards
Archana

[crythias]

I don't know that Generic Agent as a web interface is going to be able to do anything on a count of jobs. However, as a programmed Generic Agent, you can do anything.
viewtopic.php?f=60&t=10084&p=39275
viewtopic.php?f=60&t=10090&p=39314

[archanav]

If not count of jobs, can we atleast have all the jobs in the queue to be sent as an email via Generic Agent.
Would that be possible?

[crythias]

Generic Agent through web interface does what it does against each ticket that complies with the search.

You might want to schedule a stats report to send to you, There are examples throughout this forum.