Next Ticket State in Owner screen

[mishelpdesk]

We would like the option to set ticket to "Closed Successful" from the Owner screen. But under next ticket state, I only see new, open, pending*, and completed (a custom state). I tried addin it under Admin->SysConfig->Ticket::Frontend::AgentTicketOwner###StateType but it doesn't work.

How can I add it in?

thanks,
Anne

[crythias]

Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewOwner
Ticket::Frontend::AgentTicketOwner###State Yes
Ticket::Frontend::AgentTicketOwner###StateType (+) closed

Note this is a state *type* - by default, "closed" but not "Closed Successful"