Can't open Gui remote

Moderator: crythias

Locked
svenv
Znuny newbie
Posts: 3
Joined: 13 Oct 2013, 21:55
Znuny Version: OTRS3.2

Can't open Gui remote

Post by svenv »

Hello,

i just installed OTRS but I can't open the gui from onother PC.
(No problem from the localhost.)
I want to do it via: http://"ip.x.x.x"/otrs/index.pl
System:
OTRS2.3 - Centos 6


Any idea ?

Thanks
Sven
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Can't open Gui remote

Post by jojo »

check your firewall settings, check the listening IP of the webserver. Ask your Linux Admin for assistance
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
svenv
Znuny newbie
Posts: 3
Joined: 13 Oct 2013, 21:55
Znuny Version: OTRS3.2

Re: Can't open Gui remote

Post by svenv »

Hello,

The firewall was indeed the problem.

I added http as trusted via system-config-firewall.

Thanks for your fast reply !

Sven
Locked