First article customer notification tag

leo5nidas · Post by **leo5nidas** » 14 Oct 2013, 14:37

Hello

Is there any way to put in a notification the text from the first customer article (the original text of the ticket). I tried with <OTRS_CUSTOMER_EMAIL>, but it returns the text (body) of the last customer article. Is there any tag we could use?

Thank you in advance.

Regards

leo5nidas · Post by **leo5nidas** » 15 Oct 2013, 14:59

Please, could someone tell me something about it? I would appreciate very much the help.

Regards

jojo · Post by **jojo** » 15 Oct 2013, 15:08

there is no such tag

leo5nidas · Post by **leo5nidas** » 15 Oct 2013, 18:51

Thank you Jojo. Al least we know that this is not possible. However, I think it would be very useful to include such tag in future OTRS releases so agents could see the reference of the inicial petition in the notifications.

Best regards

jojo · Post by **jojo** » 15 Oct 2013, 19:18

please use the ideascale for these suggestions

Znuny Open Source Ticketsystem

First article customer notification tag

First article customer notification tag

Re: First article customer notification tag

Re: First article customer notification tag

Re: First article customer notification tag

Re: First article customer notification tag