generic agent delete tickets not in sync with database

NTHuser · Post by **NTHuser** » 16 Oct 2013, 14:58

generic agent should erase everything that you select

i set generic agent to delete everything older then 13 months and it erase tickets from otrs i cant see them
BUT in database (MySQL) i can see every ticket deleted or not with generic agent, any way to delete tickets from MySQL too automatically

jojo · Post by **jojo** » 16 Oct 2013, 15:46

did you use the delete state or the delete function in your generic agent

Post by **crythias** » 16 Oct 2013, 15:47

Make sure you're looking at the same database.

NTHuser · Post by **NTHuser** » 16 Oct 2013, 16:01

jojo wrote:did you use the delete state or the delete function in your generic agent

i used "Ticket command" and "Delete ticket" set to "yes"
under that i have
"Warning: All affected tickets will be removed from the database and cannot be restored!"

PS im looking to right database do i need something to set up extra?
i set all privileges in mysql database

Znuny Open Source Ticketsystem

generic agent delete tickets not in sync with database

generic agent delete tickets not in sync with database

Re: generic agent delete tickets not in sync with database

Re: generic agent delete tickets not in sync with database

Re: generic agent delete tickets not in sync with database